Privacy Policy

At DM.Cell Nepal, we are committed to protecting your privacy and safeguarding the personal information you share with us. This policy explains what we collect, why we collect it, and how you can control your data.

1. Information We Collect

We collect information you provide directly to us, as well as data gathered automatically when you interact with our website:

• Contact details — your name, email address, and phone number when you submit an inquiry or book an appointment.
• Clinical profile — skin concerns, treatment history, and consultation notes you voluntarily share with our Baluwatar specialists.
• Transaction data — purchase and appointment records for products and treatments.
• Technical data — IP address, browser type, device information, and pages visited.

2. How We Use Your Information

Your information is used to:

• Respond to your inquiries and schedule personalized facial consultations.
• Provide, personalize, and improve our Korean clinical treatments and cosmeceutical products.
• Process payments, manage appointments, and send booking confirmations.
• Send updates, promotions, and skincare care tips — only with your consent.
• Comply with legal and regulatory obligations in Nepal.

3. Cookies & Tracking

We use cookies to remember your preferences, analyze site traffic, and improve your browsing experience. You can disable cookies in your browser settings at any time.

4. How We Share Your Information

We never sell your personal data. We may share limited information with trusted service providers solely to deliver the services you request, under strict confidentiality agreements.

5. Data Retention & Security

We retain your data only as long as necessary for the purposes described above or as required by law. Industry-standard safeguards protect your information from unauthorized access.

6. Your Rights

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to legal retention requirements.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact our data protection team at privacy@dmcell.com.np or info@dmcellnepal.com.

7. Contact Us

Questions about this policy? Write to us at DM.Cell Nepal, Baluwatar, Kathmandu, Nepal (Opposite Chinese Embassy), or call 01-4526720 / 9851162671.